ruang88 Casino & Sportsbook Data Care

This page describes what we collect when you use ruang88 and how we keep that data protected. We understand that your personal information—email, payment details, game history—must be treated with strict confidentiality, and we enforce that commitment across every system we operate.

Our privacy practice mirrors the transparency we bring to our platform's gaming mechanics. Just as we publish RTP percentages for every slot and live-dealer table, we disclose exactly what data flows through our systems, who accesses it, and under what legal conditions we share it. We do not sell your information to marketing firms or brokers. We do not track you across other websites. Your data exists solely to operate your account, process your deposits and withdrawals, and comply with the laws of your jurisdiction.

We serve users across Indonesia where our service is legally available. Our commitment applies equally to players in Jakarta, Surabaya, Bandung, Medan, and Semarang, and throughout regions where local law permits our operation.

What We Collect When You Join ruang88

We collect your full legal name, email address, and mobile phone number during registration. We ask for your date of birth to verify you meet age requirements. We collect your physical address for Know Your Customer (KYC) verification—we need this to comply with Indonesian financial regulations and to confirm your residency jurisdiction.

When you deposit or withdraw, we record your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. We do not store your full payment credentials; instead, we retain only the token or reference number assigned by your payment processor. For bank transfers, we store your account holder name and the last four digits of your account number.

We log every bet you place, every live-dealer table you join, and every slot game you spin. This data includes your stake, the outcome, and your resulting balance. We retain this history for six years to resolve disputes and meet regulatory obligations. Your game history is encrypted and accessible only through your authenticated account session.

Note: We do not collect your location in real time. We infer your jurisdiction only from the address you provide during KYC; we do not use GPS or mobile cell-tower triangulation.

How We Use Your Data on ruang88

We use your name and email to authenticate your account and send you transaction confirmations, withdrawal status updates, and account statements. During major events—Liga 1 matches, Piala Indonesia fixtures, Piala AFF tournaments, holiday periods such as Idul Fitri and Idul Adha—we may email promotional offers related to sportsbook or live-dealer tables, but only if you have opted in to marketing communications during registration.

We use your payment information to execute deposits and withdrawals. Your payment processor (mobile banking, local payment, online payment, or your bank) handles the transaction on their end; we coordinate with them to confirm receipt and update your account balance. We do not access your payment processor's app or account.

We use your game history to calculate your account balance, detect fraudulent activity, and respond to disputes. If you report a transaction error or claim a game outcome was unfair, our compliance team reviews your game logs to investigate. We also use aggregate, anonymized game data—for example, total daily bets across all players, average RTP outcomes—to test game fairness and audit our random-number generators, but we never link this data back to your identity.

Account authentication: Your email and phone number are used to verify your identity and send transaction notifications.
Payment processing: Your payment method and KYC address are shared with your payment processor only to complete the transaction.
Compliance and dispute resolution: Your game history and transaction records are retained for six years to meet regulatory and audit obligations.

Third-Party Processors and Data Sharing

We work with several partners to operate ruang88. Our payment processors (e-wallet, mobile banking, local payment, and your bank) receive your payment details and transaction amounts—this is necessary for them to settle the money between your account and ours. Our email service provider receives your email address and the transaction confirmations we send; they do not use your email for any purpose beyond delivery. Our live-dealer studio partners (the companies that operate our blackjack, roulette, baccarat, and Dragon Tiger tables) receive anonymized session data—which games you played, how long you played, aggregate outcome statistics—but they do not receive your name, email, or payment information.

We may share your data with law enforcement or regulatory authorities if required by a court order or legal obligation. We comply with Indonesian financial regulations and any applicable anti-money-laundering (AML) requirements. We do not share your data voluntarily with third-party marketers, data brokers, or analytics firms for their commercial use.

Your Rights Regarding Your Data on ruang88

You may request a copy of all personal data we hold about you. Submit a request through our support team and we will provide a complete export within 10 business days. You may request that we correct inaccurate data—for example, if your address on file is outdated. You may request that we delete your account and associated data, though we will retain transaction records for six years if required by law.

You may opt out of marketing emails at any time by clicking the unsubscribe link in any message from us, or by updating your preferences in your account settings on ruang88. This does not affect transactional emails (withdrawal confirmations, game statements) which we must send to maintain your account.

Cookies, Security, and Data Location

We use cookies to keep you logged into your ruang88 session and to remember your language preference. We do not use cookies to track you across other websites. You may disable cookies in your browser settings, though this will log you out and require you to re-enter your credentials each session.

Our servers store your data in encrypted form. Data in transit between your device and our platform is encrypted using TLS (Transport Layer Security), the same standard used by banks. Your password is hashed—we do not store it in readable form, so even our staff cannot recover it if you forget it. Our servers may be located outside your jurisdiction; however, your data is protected by the same encryption and access controls regardless of physical location.

We conduct annual security audits and respond to any suspected data breach within 24 hours by notifying affected users and any relevant authority. We maintain a data protection officer who oversees compliance with privacy regulations. If you have privacy concerns or wish to report a potential data leak, contact our compliance team through the support portal on ruang88.

This privacy policy is effective immediately and governs all accounts created or accessed on or after its publication. We reserve the right to update this policy with 30 days' notice; continued use of ruang88 after the notice period constitutes acceptance of the updated policy.